Booking and cancellation policy

Cancellation Policy

We’re delighted to welcome guests from around the world for a unique experience that blends high-quality healthcare with relaxation and cultural discovery. Because we begin planning and coordinating your stay and treatments well in advance, we have a firm cancellation policy in place to ensure fairness and sustainability for everyone involved.

Booking Confirmation

• Your booking is confirmed once full payment has been received.

• This secures your accommodation and all associated services, including dental care, eyewear, hair treatments, tours, and cultural experiences.

Cancellation Terms

• More than 90 days before arrival: You’ll receive a 50% refund of your total package.

• 90 days or less before arrival: We are unable to offer a refund, as bookings are fully committed at this stage.

• No-shows or early departures are charged in full.

Partial Cancellations

• Once confirmed, individual components of your package (such as a boat trip or dental appointment) cannot be cancelled for a refund, as they are secured with our trusted partners.

Changing Your Dates

• We understand that plans can change. If you need to adjust your travel dates, please let us know at least 90 days in advance.

• Date changes are subject to availability, and rate differences or rescheduling fees may apply.

Unexpected Events

• In the rare case that a provider (e.g., dentist or tour guide) must reschedule, we’ll do everything we can to find a suitable alternative.

• If you cancel due to personal reasons, our standard cancellation terms apply.

• We highly recommend purchasing travel and medical insurance to protect against unforeseen circumstances.

Thank You

We’re committed to delivering an exceptional and personalised experience. By confirming your booking, you agree to the terms outlined above. If you have any questions, we’re always here to help.